Contact Us
We are committed to providing exceptional customer support to all our valued players across New Zealand. Our dedicated support team is available to assist you with account inquiries, gaming questions, technical issues, and responsible gambling guidance. We understand the importance of timely communication and strive to resolve all matters efficiently while maintaining the highest standards of professionalism and confidentiality.
Support Channels and Response Times
Our customer service operates through multiple communication channels to accommodate your preferences. For immediate assistance, our live chat feature is available directly on the platform, providing real-time support for urgent matters. Email inquiries can be directed to [email protected], with responses typically provided within 24 hours during business days. For phone support, New Zealand players can contact us at +64 9 123 4567 between 9:00 AM and 9:00 PM NZST.
When contacting our support team, please prepare the following information to expedite your inquiry:
- Your registered account username or email address
- Detailed description of your inquiry or technical issue
- Relevant screenshots or error messages if applicable
- Preferred method for follow-up communication
Last updated: January 28, 2026